1. PRIVACY POLICY
Effective Date: June 17, 2026
Graef Group LLC, a Wyoming limited liability company registered as a foreign LLC in the State of Missouri, operates under the registered trade name "G/Sign" (and other DBAs including G/Comply, G/Notary, and Graef Consulting) and maintains the website at gsign.io. References to "G/Sign," "we," "us," or "our" in this Privacy Policy refer to Graef Group LLC and its registered DBAs collectively. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and notarization services.
1.1 Information We Collect
We collect only the minimum information necessary to provide our services:
• Phone number: When you initiate contact via SMS through our website, we receive your phone number.
• Communications: The content of SMS messages you send us related to notarization inquiries.
• Usage data: Standard web analytics including pages visited, browser type, device type, and IP address, collected automatically by our website platform (Squarespace).
• AI Chat data: Conversations with our AI chatbot (Rio) are processed in real time to generate responses. Chat history is not permanently stored by G/Sign or Graef Group LLC.
1.2 How We Use Your Information
We use the information we collect to:
• Respond to your notarization inquiries and schedule sessions.
• Provide and improve our remote online notarization services.
• Communicate with you about your notarization session.
• Comply with legal and regulatory obligations applicable to notarization.
• Analyze website traffic to improve user experience.
1.3 Information We Do Not Collect
G/Sign does not collect payment information directly. We do not require account registration on gsign.io. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
1.4 Third-Party Services
We use the following third-party services that may process your data:
• Squarespace: Website hosting and analytics. See squarespace.com/privacy.
• Anthropic (Claude AI): Powers our Rio chatbot. Conversations are processed via Anthropic's API. See anthropic.com/privacy.
• Vercel: Hosts our application infrastructure. See vercel.com/legal/privacy-policy.
• SMS/Carrier Services: Your phone carrier's standard terms apply to SMS communications.
1.5 Data Security
We implement reasonable technical and organizational measures to protect your information. API keys and sensitive credentials are stored securely in encrypted environment variables and are never exposed publicly. No method of transmission over the internet is 100% secure.
1.6 Data Retention
We retain SMS communications only as long as necessary to complete your notarization transaction and comply with applicable recordkeeping laws. Notarized document records are retained in accordance with applicable state notary laws, which may require retention for up to 10 years.
1.7 Your Rights
Depending on your state of residence, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us at:
Email: max@gsign.io | Website: gsign.io
1.8 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
1.9 Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
1.10 Contact
Questions about this Privacy Policy? Contact us at max@gsign.io.
2. TERMS OF USE
Effective Date: June 17, 2026
These Terms of Use ("Terms") govern your access to and use of the website at gsign.io and the remote online notarization services provided by Graef Group LLC, a Wyoming limited liability company registered as a foreign LLC in Missouri, operating under the registered DBA "G/Sign" (collectively with its other DBAs — G/Comply, G/Notary, and Graef Consulting — referred to herein as "G/Sign," "we," "us," or "our"). By using our website or services, you agree to these Terms.
2.1 Eligibility
To use our notarization services, you must:
• Be at least 18 years of age or the legal age of majority in your jurisdiction.
• Have the legal capacity to enter into binding agreements.
• Be located in a U.S. state that recognizes Remote Online Notarization (RON) or have a document eligible for remote notarization under applicable law.
• Possess a valid, unexpired government-issued photo ID.
2.2 Permitted Use
You may use our website and services only for lawful purposes. You agree not to:
• Submit false or fraudulent documents for notarization.
• Impersonate another individual during a notarization session.
• Use our services to facilitate any illegal activity.
• Interfere with or disrupt our website or services.
• Use automated means to access our website without express written permission.
2.3 Notarization Services
G/Sign provides Remote Online Notarization (RON) services performed by a commissioned notary public. Our notarizations are:
• Performed via live two-way audio-visual communication over a secure platform.
• Conducted in compliance with applicable state RON laws.
• Legally binding in all U.S. states that have enacted RON legislation, and recognized in many others under interstate compact or comity principles.
G/Sign notaries are commissioned in the State of Missouri and authorized to perform RON in accordance with Missouri Revised Statutes Chapter 486 (Revised Uniform Law on Notarial Acts) and applicable regulations. Graef Group LLC, as the parent entity, maintains all necessary registrations and authorizations to conduct business in Missouri under its registered DBAs.
YOU ARE RESPONSIBLE for ensuring that the receiving party, court, agency, or jurisdiction will accept a remotely notarized document. G/Sign does not guarantee acceptance by any specific third party or jurisdiction.
2.4 Identity Verification
All notarization sessions require identity verification via valid, unexpired government-issued photo ID. Providing false identification is a criminal offense and will result in immediate termination of services and may be reported to law enforcement.
2.5 Fees and Payment
Fees for notarization services will be communicated prior to your session. Fees are non-refundable once a notarization session has been completed. If a session cannot be completed due to technical issues on our end, we will reschedule at no additional charge.
2.6 Disclaimer of Warranties
OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. G/SIGN AND GRAEF GROUP LLC DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCEPTED BY ANY PARTICULAR THIRD PARTY OR JURISDICTION.
2.7 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRAEF GROUP LLC AND ITS REGISTERED DBAS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES. TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
2.8 Indemnification
You agree to indemnify and hold Graef Group LLC, its DBAs, members, officers, agents, and employees harmless from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your violation of any applicable law.
2.9 Governing Law & Entity Structure
Graef Group LLC is organized under the laws of the State of Wyoming and registered as a foreign limited liability company in the State of Missouri. These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Missouri.
G/Sign, G/Comply, G/Notary, and Graef Consulting are registered trade names (DBAs) of Graef Group LLC and are not separate legal entities.
2.10 Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the modified Terms.
2.11 Contact
For questions about these Terms, contact us at max@gsign.io.
3. REMOTE ONLINE NOTARIZATION (RON) COMPLIANCE STATEMENT
Effective Date: June 17, 2026
Graef Group LLC, operating as G/Sign, provides Remote Online Notarization (RON) services in compliance with applicable federal and state laws. This statement explains the legal framework supporting our nationwide service offering.
3.1 What is Remote Online Notarization?
Remote Online Notarization (RON) allows a commissioned notary public to notarize documents for signers who are not physically present, using audio-visual technology, electronic signatures, and electronic seals. RON-notarized documents carry the same legal weight as traditionally notarized documents in jurisdictions that recognize RON.
3.2 Entity Authorization & Missouri Registration
Graef Group LLC is a Wyoming limited liability company in good standing, registered as a foreign LLC in the State of Missouri. G/Sign is a Missouri-approved DBA (trade name) of Graef Group LLC. G/Sign notaries are commissioned in the State of Missouri and authorized to perform RON pursuant to Missouri Revised Statutes Section 486.1100 et seq. (Revised Uniform Law on Notarial Acts).
Under Missouri's RON authorization, Missouri-commissioned notaries may perform RON for signers located anywhere in the United States, subject to the receiving jurisdiction's recognition of RON.
3.3 Nationwide Recognition
As of the effective date of this statement, Remote Online Notarization is authorized or recognized in the following states and jurisdictions (subject to change as laws evolve):
• Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Many states without explicit RON statutes may accept RON-notarized documents under comity principles on a document-by-document basis. G/Sign recommends confirming acceptance with the receiving party prior to scheduling.
3.4 Interstate Recognition Framework
Under the Revised Uniform Law on Notarial Acts (RULONA), as adopted in Missouri and numerous other states, a notarial act performed in one state is recognized in other adopting states. The Interstate Recognition of Notarizations Act (IRNA) provides an additional federal framework for cross-state recognition.
3.5 Technology & Session Requirements
G/Sign RON sessions comply with the following technical requirements:
• Live two-way audio-visual communication between the notary and signer.
• Identity verification via government-issued photo ID presented on camera.
• Electronic signature applied in real time in the presence of the notary.
• Electronic notary seal and journal entry maintained by the commissioned notary.
• Tamper-evident technology applied to the final electronic document.
• Session recording retained in accordance with applicable state law.
3.6 Limitations & Disclaimer
Certain document types may not be eligible for remote notarization in certain jurisdictions, including:
• Wills in states requiring in-person witnessing.
• Certain real estate documents in states with specific RON platform certification requirements.
• Documents requiring notarization by a notary specifically commissioned in the signer's state.
G/Sign and Graef Group LLC do not provide legal advice. Clients are encouraged to consult with a licensed attorney to confirm that RON is appropriate for their specific document and jurisdiction.
4. AI CHATBOT DISCLOSURE
Effective Date: June 17, 2026
Graef Group LLC, operating as G/Sign, operates an AI-powered chatbot called "Rio" on our website at gsign.io. This disclosure explains what Rio is, how it works, and what users should understand before interacting with it.
4.1 Rio is an AI Assistant, Not a Human
Rio is an artificial intelligence chatbot powered by Claude, a large language model developed by Anthropic, PBC. Rio is not a human, not a licensed attorney, and not a commissioned notary public. Users interacting with Rio are communicating with an automated AI system operated by Graef Group LLC under the G/Sign trade name.
4.2 No Legal Advice
Rio does not provide legal advice. Information provided by Rio is for general informational purposes only and should not be construed as legal advice or relied upon as a substitute for consultation with a licensed attorney.
4.3 AI Limitations & Accuracy
As an AI system, Rio may occasionally provide incomplete, outdated, or inaccurate information. Graef Group LLC and its DBAs do not warrant the accuracy or completeness of any information provided by Rio. Users should not rely solely on Rio's responses for legal or financial decisions.
4.4 Data Processing
Conversations with Rio are processed in real time by Anthropic's Claude API. By interacting with Rio, you acknowledge that:
• Your conversation content is transmitted to Anthropic's servers for processing.
• Graef Group LLC does not permanently store your Rio conversation history.
• Anthropic's Privacy Policy governs how your data is processed (see anthropic.com/privacy).
• Do not share sensitive personal information such as Social Security numbers, financial account numbers, or passwords with Rio.
4.5 No Professional Relationship
Interaction with Rio does not create an attorney-client relationship, notary-client relationship, or any other professional relationship beyond that of a prospective customer inquiring about notarization services offered by Graef Group LLC and its registered DBAs.
4.6 SMS Handoff
Rio may prompt you to initiate contact with a G/Sign notary via SMS. By tapping the SMS contact button, you are initiating a text message conversation with a Graef Group LLC representative operating under the G/Sign trade name. Standard messaging rates from your carrier may apply.
4.7 Availability
Rio is available 24/7, subject to system availability. Human notary availability may vary. G/Sign aims to have a certified notary respond to inquiries within one hour during business hours.
4.8 Feedback & Concerns
If you have concerns about a response provided by Rio, please contact us at max@gsign.io.